Posted in Firefox

Firefox : Gmail blank page when opening attachment ?

November 24, 2007 - 17 comments

See :
http://groups.google.com/group/Gmail-Problem-solving/browse_thread/thread/b844fef88053e780/acdb3357fe4a2729?lnk=raot

Problem :

Since the new version of Gmail, I was having issues when downloading attachments. The Gmail tab would go blank. The only way to get back to Gmail was to close the tab and open Gmail again. Reloading was not helping.

Solution :

My problem was because of the add-on “Tab Mix Plus”

- Open Tab Mix Plus options
- Links tab
- Click on “edit” in regard to “Prevent blank tabs when downloading files”
- Remove from the list the lines /disp=attd&view=att/ and /view=att&disp=attd/

Issue is discussed here :
http://tmp.garyr.net/forum/viewtopic.php?p=22324

Comments

prabhanjan

January 6, 2008 - 6:32

I was desperately looking for this solution, thanks.

Michael Garvey

January 14, 2008 - 22:36

worked for me as well–thanks much.

Harry

January 15, 2008 - 21:42

Thanks for this!

nik

January 25, 2008 - 4:32

Thanky you very much!

MxReb0

February 5, 2008 - 3:31

Thanks!

Mike

February 25, 2008 - 22:04

This has been driving me nuts for a long time. Thank you!!!

Sébastien Wains

February 25, 2008 - 22:27

I reported the issue and received an answer from the Google Support team a while ago. Here it is :

Hello,

Thank you for your report. We apologize for any inconvenience this issue
may have caused. Gmail often doesn’t function properly while some
third-party extensions are installed. Please try enabling the ‘Prevent
blank tabs when downloading files’ setting in Tab Mix Plus. If you
continue to experience difficulties, please try disabling Tab Mix Plus for
testing purposes, clearing your browser’s cache, and attempting to log in
to Gmail again. If disabling this software resolves the problem, but you’d
still like to use it in conjunction with Gmail, you may want to contact
the third party support team for help customizing your settings so you can
still access your Gmail account after reenabling the software.

Sincerely,

The Google Team

Darren

February 26, 2008 - 22:42

Thanks for posting. It works, but will it affect anything else?

Sébastien Wains

February 27, 2008 - 20:22

Haven’t noticed anything wrong with that, and it’s been a few months now

Darren

February 28, 2008 - 1:49

cool,
thanks again

Vicente V

March 26, 2008 - 2:40

Simply Excellent!!! Thank you very much!

Vicente from Argentina

Griffin

April 17, 2008 - 17:34

Thank you Sébastien Wains!

The fix worked great, and now I’m not wasting time on this problem.

Anon

April 28, 2008 - 8:49

Thanks man, this was driving me nuts since I switched over to the new Gmail interface.

Carolina

April 30, 2008 - 23:06

Just perfect!! thank you.

Barb

May 8, 2008 - 6:35

Bless your soul, good sir. Unmitigated frustration has been resolved. You’re a good man.

andrew

August 28, 2008 - 20:07

helpful, thanks

gmac

October 20, 2008 - 11:22

It´s a very good website you have here,

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